FAQ Page (Common asked questions)
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Shipping times vary depending on your location:
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days Once your order is shipped, you will receive a tracking number to monitor your delivery.
2. Do you offer international shipping?
Yes! We ship to select international destinations. Please note that additional customs duties or taxes may apply based on your country’s regulations.
3. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
4. Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing the order. Please contact us at connectecoagness.tech@gmail.com as soon as possible.
5. What is your return and refund policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact us at connectecoagness.tech@gmail.com for return instructions.
6. What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will provide a replacement at no extra cost.
7. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
8. Do you offer eco-friendly packaging?
Yes! We are committed to sustainability and use recyclable and biodegradable packaging whenever possible.
9. How can I contact customer support?
For any inquiries or assistance, please email us at connectecoagness.tech@gmail.com. Our team is happy to help!
Thank you for choosing Eco Agness Tech!