Refund & Shipping Policy
Refund & Shipping Policy
Shipping Policy
Processing Time: Orders are processed within 1-3 business days. Once processed, you will receive a confirmation email with tracking details.
Shipping Times:
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days
Shipping times may vary based on location and carrier delays.
Shipping Costs: We offer free standard shipping on all orders. Expedited shipping options are available at checkout for an additional cost.
International Shipping: Currently, we ship to select international destinations. Additional duties or taxes may apply, depending on your country's regulations.
Refund & Return Policy
We want you to love your purchase! If you are not completely satisfied, we offer a 30-day return policy.
Eligibility for Returns:
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
- Returns must be requested within 30 days of receiving the product.
Non-Returnable Items:
- Gift cards
- Used or damaged items due to customer handling
How to Initiate a Return:
- Contact our support team at connectecoagness.tech@gmail.com with your order details.
- We will provide return instructions, including the return address.
- Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days.
Refund Processing Time: Refunds typically take 5-7 business days to reflect in your account. Original shipping costs (if applicable) are non-refundable.
Damaged or Defective Items: If you receive a damaged or defective item, contact us within 48 hours of delivery with photos, and we will replace it at no cost.
For any questions or concerns, reach out to connectecoagness.tech@gmail.com. We are here to help!
Thank you for choosing Eco Agness Tech!