Refund & Shipping Policy

Refund & Shipping Policy

Shipping Policy

Processing Time: Orders are processed within 1-3 business days. Once processed, you will receive a confirmation email with tracking details.

Shipping Times:

  • Standard Shipping: 7-15 business days
  • Express Shipping: 3-7 business days

Shipping times may vary based on location and carrier delays.

Shipping Costs: We offer free standard shipping on all orders. Expedited shipping options are available at checkout for an additional cost.

International Shipping: Currently, we ship to select international destinations. Additional duties or taxes may apply, depending on your country's regulations.

Refund & Return Policy

We want you to love your purchase! If you are not completely satisfied, we offer a 30-day return policy.

Eligibility for Returns:

  • Items must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required.
  • Returns must be requested within 30 days of receiving the product.

Non-Returnable Items:

  • Gift cards
  • Used or damaged items due to customer handling

How to Initiate a Return:

  1. Contact our support team at connectecoagness.tech@gmail.com with your order details.
  2. We will provide return instructions, including the return address.
  3. Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days.

Refund Processing Time: Refunds typically take 5-7 business days to reflect in your account. Original shipping costs (if applicable) are non-refundable.

Damaged or Defective Items: If you receive a damaged or defective item, contact us within 48 hours of delivery with photos, and we will replace it at no cost.

For any questions or concerns, reach out to connectecoagness.tech@gmail.com. We are here to help!

Thank you for choosing Eco Agness Tech!